View 3DT’s product brochure below. Each standard system is customizable for your application.

 

Customer Service

Our Commitment to Customer Service

The strength of any company, especially a high-tech manufacturing firm, lies in its ability to provide excellent customer service. At 3DT we understand the importance of swift, highly competent customer service. Our service team, supplies just that! They are experts in all of our surface treating systems because they had a hand in building them. Whether commissioning a new system or assuring your systems are up and running, you can count on 3DT’s service professionals.

Preventative Maintenance Program –

3DT’s system are highly dependable & have superb longevity. But every hard-working piece of equipment needs preventative maintenance. Consequently, 3DT now offers full maintenance services. We will send one of our highly trained service team to your facility at a prearranged time to provide a comprehensive service check of your 3DT system resulting in ideal production and surface treatment.

Our service member will complete a thorough examination of your system, provide adjustments & replace worn parts, as needed. Every aspect of your corona or plasma system will be checked – treating heads, electrodes, cables and wiring, transformer, panels & boards, system supply, exhaust, and more.  Parts will be charged at the standard cost. The customer will pay for basic travel expenses. Fees for time and labor will be established beforehand. For complete details please view our Blog article Preventative Maintenance Services.

Preventative maintenance is critical for manufacturing because it keeps production running, produces higher quality products, reduces environmental risks & saves money. We would be glad to work with you to plan a quarterly or annual P.M. schedule. To discuss, please chat with Paul Sacotte at PSacotte@3DTLLC.com or give him a call at 1-262-253-6700.

Contract Surface Treatment Program –

Customers who are not ready to purchase a surface treatment system or their production volume is too low to justify a purchase will be happy to learn that 3DT offers contract corona and plasma surface treatment. 3DT’s team will closely collaborate with customers regarding their specific application. We will test, measure and recommend a treatment process ensuring the required surface treatment properties are met. Our expert staff will then process the parts to agreed upon specifications and return them to the customer for further processing steps. Additionally, 3DT would be glad to set up repeat intervals to meet the customer’s supply demands.

Customers who are experiencing difficulty with adhesion and bonding on parts but the purchase of a surface treatment system is not feasible should contact 3DT LLC at 262-253-6700 and ask for Paul. Or email him at PSacotte@3DTLLC.com.

Testimonials to 3DT’s Products & Customer Service

Congratulations to our service-oriented team! See the thank you notes below written regarding our superior surface treatment equipment and efforts to program, service and ship much needed items.

Thank you to you and your team for coming to our rescue during our time of need – we truly appreciate all of your efforts.

Testimonial

Brian, Quanex Building Products

Thanks, I got it and it is working. I greatly appreciate your efforts.

Testimonial

Dennis, Fermatex Vascular Technologies

Erik – Nice job by your customer service team.

Testimonial

Cameron, Zamma Corporation

I would like to let you know that the system we bought from you is installed and working perfectly for the customer. The customer is really happy.

Testimonial

Sarel, SARETECH

The new corona system is working great! We are very happy with the job it does.

Testimonial

Casey, Dillon Precision

In this day of shoddy products, people & companies, you and your company are a breath of fresh air. I am very thankful that there are still companies like yours.

Testimonial

Ron, Dillon Precision

The team here has nothing but good things to say about your team and how great their support is.

Testimonial

John, Novolex

 

3DT's service team
Our Service Team

What if I need Service?

If you need service for one of our systems, we are here to help! To move things forward quickly, please provide the product name and its serial number (found on a tag on the side of the machine). We will use this information to look up your specific system. Please submit this information in an email to service@3DTLLC.com with a description of the issue or your question. We will get back to you as quickly as possible. Or, feel free to call us at 1-262-253-6700 and ask for Service.